Frequently Asked Questions

How does it work?

The magic of the Summerboard is in the powered caster wheel that allows for 360 degrees of control.

Combined with four edge wheels, the powered casters can be controlled and maneuvered just like a snowboard.

How do you stop?

You have two options for braking and stopping - mechanical braking (like a snowboard) or electronic braking (slowing down the motors with the remote).

The most fun and effective way is to slide to a stop just like a snowboard. You use the edge wheels just like your edge on a snowboard. You can even stop on your toe side or heel side edges!

Toe Side Stops

Heel Side Stops

There is also an option to use the electronic brake. The electronic brake is engaged using the remote control and simply tells the motors to slow you down. The electronic brake is not as effective, but it will charge the battery while you are using it!

How difficult is it to learn?

The new wider Powerball design on the Summerboard drastically reduced the learning curve for new riders. Typically someone that has average athletic ability and has snowboarding experience will learn to carve on both edges in less than 30 minutes.

It is best compared to learning a self-balancing unicycle or a bike. Because the first 5 minutes feel very foreign - much like the first time you learned to ride a bike. But it is fascinating how just 15-20 minutes of riding drastically improves your skills.

Onboarding Training Series

We built an onboarding video training series you can see here that breaks down the skills required to ride the Summerboard into bite size segments. Each challenge takes 10-20 minutes to complete. If you go through each video in sequence, then you will learn to shred much faster.

One Battery Challenge

When you receive your Summerboard, charge the battery and the remote control to full charge. Then go to a flat area like an elementary playground or basketball courts. You want flat, smooth and no traffic. Bring food and drinks, and commit to not leaving until the battery is empty. You will be shredding before the first battery cycle is dead!

Can I use for commuting?

Yes!! The Summerboard is an excellent commuter option, and nothing is better than walking through your front door of the office stoked from a shred session.

Here's a review from a rider in NYC that uses the Summerboard for commuting:

What is the difference between the SB1 and the SBX?

The SBX has double the power and double the range in comparison to the SB1. This requires much larger motors and double the battery cells.

The SB1 is great for cruising flat areas, but is definitely not built for climbing hills. The SBX has all of the range and features, including climbing steep hills.

The batteries are not interchangeable between models since there is such a large difference in power.

Is there a weight limit?

The heaviest rider we have witnessed shredding Summerboard is 6'5" tall and weighs 310lbs. However, we have pulled three riders on one board, which combined weighed more than 500 lbs!

Can you ride offroad?

The Summerboard can ride over grass or packed dirt, but is not designed for riding exclusively offroad. However, linking paths and riding through sections of dirt and grass are super fun!

How long does the battery last?

Summerboard batteries are swappable, giving you unlimited range!

We measured our battery ranges using a 160lb rider going 15mph on flat ground. Riding range is dependent on a number of factors, including rider weight, speed, head winds and incline. Lowering any of these factors (especially speed) will increase your range.

SBX: 12 miles

SB1: 6 miles

On your first day learning, one SBX battery will likely last you all day since you will be just getting your bearings and going slower.

How long does it take to charge?

The standard charger will charge the SB1 in 2 hours and the SBX in 4 hours. The super charger will charge the SBX in 2.5 hours from completely dead to a full charge.

What is the maximum speed?

The maximum speed is based on your weight and battery charge. Even the heaviest riders will reach 23mph, but lighter riders will reach 25mph+. The speed is unlimited on a downhill slope, and many riders have reached 40+mph.

However, you can go as slow as you like - and ride at your own pace!

Is it waterproof?

The Summerboard is highly water resistant, just don't submerse the board in water. However it is important to note that parts like wheel bearings are not waterproof, and therefore must be maintained if you're riding through water (just like any skateboard).

Can it go over cracks?

Yes, the Summerboard handles cracks well. You can ride straight over anything that is 2cm or less in height (about one inch). You will have to dodge or jump over deeper cracks or debris taller than one inch.

Here's a fun video we did with our older model riding over wood logs:

Does it climb hills?

Yes, you can now snowboard UP hills!

We tested our SBX model on the steepest hills in Orange County (Laguna Beach) and the SBX climbed every hill we could find. These hills were around 20% grade. Any city street in the USA built after 1975 is limited to 15% grade.

The SB1 may climb small hills, but is more useful on flat ground.

Do you ship International?

Yes we do! We have shipped to more than 75 countries, and even provide video and mail support if any warranty issues are necessary.

 

How is International Support?

We are super proud to support Summerboard riders in more than 75 countries worldwide! Here is a quick overview of our international support process along with a video review from a customer in Brasil reviewing our international support.

Step 1: Create a support ticket by emailing support@summerboard.com

Step 2: Describe any issue you may be experiencing and attach a video if possible

Step 3: Summerboard support reviews the issue and video content

Step 4: Summerboard provides detailed instructions on how to resolve issue. 99.7% of support issues are resolved in minutes with easy to follow instructions. If replacement parts are needed, then Summerboard support will ship out parts for replacement.

Here is a review from a customer in Sao Paulo, Brazil that comments on our support:

Can I travel with it?

Always Remove Battery From Board BEFORE You Leave For The Airport

Airlines allow for the transport of spare batteries, which is defines every Summerboard battery. However, the Summerboard is a very new product so the TSA might not be familiar with our product. Therefore, it is best practice to remove the battery from the board before getting to TSA security so they know that the battery and the board are truly separate pieces.

 

Always Carry On Your Batteries & Remote Control

All Summerboard batteries (including the remote control since it has a battery inside) must be carried on in your carry-on luggage with you inside the cabin of the plane. DO NOT ever put the battery or remote control inside checked luggage - or else TSA will confiscate your battery and possibly your luggage as well.

 

Show The Battery Sticker To TSA At Security Checkpoint

Our battery stickers note the watt hours located in each battery, and this is how TSA judges if the battery is allowable on the flight. The TSA Guidelines Here note that batteries are allowed that are under the 160 watt-hour maximum. Just in case your specific TSA agent is un-informed, we have included links below from the TSA website that show each battery is allowable under their guidelines. This information is also included on the battery sticker.

 

How does financing work?